Adtran ACES - 1 Incident(s) - 9 x 5 - On-site - Installation - Physical Service

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SKU:
1100102L1
Product Model:
1100102L1
Manufactured by:
Adtran
Availability:
Out of stock
Condition:
Genuine and factory sealed in box.
Warranty:
Valid for Canada only.
  • $576.99 CAD Regular Price:
  • $115.00 CAD You Save:
Not available
$461.99 CAD

Marketing Information

ACES is a comprehensive and flexible installation service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

Product Type Service
Manufacturer Part Number 1100102L1
Manufacturer Website Address http://www.adtran.com
Service Name ACES
Manufacturer Adtran
Brand Name Adtran

Service Information

Product Supported
  • 56k DSU/CSU's
  • T1 CSU's
  • Express 3XXX, 6XXX, LX, NTU
  • NT1 ACE's
  • ISU 128, 2x64
  • DSU IQ
  • Single Port TSU
  • TSU IQ
  • HSU LT
  • Netvanta 2050
Service Availability 9 x 5
Service Description 9x5
Service Details
  • An ACES Field Service Engineer (FSE) installs ADTRAN and etc. hardware on a customer premise
  • An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation
  • Once on site, the Engineer will mount, configure, and program the hardware
  • Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network
  • The FSE is backed up by the ACES Help Desk and ADTRAN TSE who can facilitate conference calls with all necessary personnel prior to and during the installation
  • Installation must be scheduled with at least 5-business day notification before site visit. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
  • On site installation completed in one visit
  • Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
  • Installations performed during weekday evenings or Saturdays are subject to 150% Uplift
  • Installations performed on Sunday's or Holidays are subject to a 200% Uplift
  • Customer must provide access to the facility at the scheduled installation time. Any visits cancelled with less than three business days, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
  • If the install occurs between 8:00 a.m. and 5:00 p.m. on Monday through Friday and the day is not a holiday, then there are no extra charges
Service Duration 1 Incident
Service Location On-site
Service Main Type Installation
Service Sub Type Physical
Service Response Time 5 - (Business Day)

Disclaimer

This product is shipped only within Canada and Warranty valid for Canada only.

Computer Valley makes every effort to provide accurate specifications, descriptions and images on all products that are found on www.computervalley.ca

However for complete and updated descriptions, compatibilities, specifications and actual photo we recommend our clients to consult with manufacturer's websites or simply call us for proper clarifications. Computer Valley is not responsible and will not accept returns for items purchased that are not compatible with your system. Please ensure that you have verified compatibility and actual photo with your system by visiting the manufacturer's web site prior to purchase or give us a call to make sure what you are purchasing.

For more information, visit our Shipping and Return policy.

Computer Valley wants to provide you with the best and fastest possible service. We try to ship in stock orders placed before 2:00pm EST the same day. For in stock orders placed after 2:00pm EST they are usually shipped the next business day. However there are always exceptions. Please contact us prior to placing your order if you need your purchase by a certain date.

We ship by UPS, FEDEX, USPS, CANADA POST , PUROLATOR and LOOMIS from the nearest locations possible based on stock in hand.

Please note: Computer Valley reserves the rights to accept and cancel any order at anytime and an email will be sent as a confirmation of the order status.

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