Information Technology is critical to the majority of businesses nowadays. It continues to evolve rapidly, leading to an ever-increasing complexity of customer computing environments, so the need for responsive technical support of all kinds is greater than ever. To address this need, Lenovo has developed the ThinkPlus Services family. Each ThinkPlus Service has been created to meet specific customer requirements, protecting their technology investments and minimizing system downtime.
|Manufacturer Part Number||43R8836|
|Manufacturer Website Address||http://www.lenovo.com/us/en/|
|Manufacturer||Lenovo Group Limited|
|Service Availability||9 x 5|
Lenovo will perform Problem Determination remotely. You are requested to work with Lenovo during Problem Determination and to perform those activities that Lenovo may request. The Problem Determination aim is to identify whether the problem resides with Your Lenovo Machine or with other machines or software. If the Problem Determination result is that your Lenovo Machine is failing, and non functional, then a service technician will be dispatched to arrive at your location within the Next Business Day from the time the Problem Determination is finished. In all other cases the date and time for On-Site intervention will be mutually agreed upon. Lenovo provides Service during normal business hours (e.g. Monday to Friday 08:00 to 17:00) excluding public and national holidays. Lenovo will either repair or exchange the failing Machine at your location and verify its functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassemble of the Lenovo Machine.
|Service Duration||3 Year|
|Service Main Type||Maintenance|
|Service Sub Type||Electronic and Physical|
|Service Response Time||(Next Business Day)|
This product is shipped only within Canada and Warranty valid for Canada only.
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However for complete and updated descriptions, compatibilities, specifications and actual photo we recommend our clients to consult with manufacturer's websites or simply call us for proper clarifications. Computer Valley is not responsible and will not accept returns for items purchased that are not compatible with your system. Please ensure that you have verified compatibility and actual photo with your system by visiting the manufacturer's web site prior to purchase or give us a call to make sure what you are purchasing.
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