Quantum StorageCare Bronze Support Plan - 1 Year - 9 x 5 Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical Service

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SKU:
SR-ER-N11
Product Model:
SR-ER-N11
Shipping Weight:
12
Manufactured by:
Quantum Corporation
Availability:
Please Call for ETA or Place Backorder
Condition:
Genuine and factory sealed in box.
Warranty:
Valid for Canada only.
  • $1,655.99 CAD Regular Price:
  • $298.00 CAD You Save:
$1357.99 CAD

Marketing Information

Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free telephone support and next business day on-site service, making it ideal for small or mid-size organizations that want a cost effective, yet responsive support solution.

General Information

Product Type Service
Manufacturer Part Number SR-ER-N11
Manufacturer Website Address www.quantum.com
Service Name StorageCare Bronze Support Plan
Manufacturer Quantum Corporation
Brand Name Quantum

Service Information

Product Supported

SuperLoader 3

Service Availability 9 x 5
Service Details Telephone Support:

For immediate assistance worldwide, Quantum's Technical Assistance Centers (QTACs) provide telephone support Monday through Friday during regular business hours. QTAC's skilled service professionals can answer technical questions and assist with equipment operation. If on-site service is needed, QTAC will mobilize other support resources from within Quantum's Global Services Team. A centralized help and dispatch center, QTAC has locations in North America, Asia, and Europe and offers multi-language support.

On-Site Support:

When on-site service is required, QTAC will dispatch authorized service personnel to your site to restore equipment to normal operation. The Bronze Support Plan entitles you to next business day response. Technicians will arrive on-site between 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding nationally recognized holidays.

Open Systems, Multi-Vendor Support:

Quantum specializes in support for open systems data protection, and most of our customers rely on multiple server and storage platforms. Quantum is committed to providing the kind of proactive multi-vendor support needed in heterogeneous environments. In addition to having cooperative support agreements with vendors of complementary storage products, Quantum is a member of Mission Critical Customer Group and the Storage Solutions Forum of the Storage Networking Industry Association (SNIA). Quantum's Global Services Team has expertise in a wide range of server platforms, operating systems, SAN infrastructure, and data management and backup software.

Spares Support and Integrated Logistics Planning:

For timely problem resolution, Quantum stocks spare parts in strategic locations in major metropolitan areas. Any spare parts required to perform service are automatically replaced at no charge to the customer. Quantum Global Services maintains an integrated planning system that links spares pools in a global database to ensure that required parts are readily available.

Library Firmware Upgrades:

Library firmware upgrades are available at no charge and can be downloaded from Quantum's Service and Support Website or installed by an authorized service technician. From the Service and Support Website, you can also subscribe to receive Product Support Updates via email for the latest Quantum product information.

On-line Resources:

Quantum's Service and Support Website including the on-line Knowledge Base offers extensive product documentation, user manuals, certifications matrix, and other helpful information resources. From the website, you can also download firmware updates and submit a service request with Quantum's ESupport tool.

Preventive Maintenance:

To ensure optimal equipment operation, Quantum products may generate an automatic alert when preventive maintenance is recommended. Customers can schedule preventive maintenance between 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding nationally recognized holidays.

Concurrent Maintenance:

Whenever possible, Quantum will perform remedial maintenance without disrupting normal equipment operation.

Service Duration 1 Year
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Response Time (Next Business Day)

Disclaimer

This product is shipped only within Canada and Warranty valid for Canada only.

Computer Valley makes every effort to provide accurate specifications, descriptions and images on all products that are found on www.computervalley.ca

However for complete and updated descriptions, compatibilities, specifications and actual photo we recommend our clients to consult with manufacturer's websites or simply call us for proper clarifications. Computer Valley is not responsible and will not accept returns for items purchased that are not compatible with your system. Please ensure that you have verified compatibility and actual photo with your system by visiting the manufacturer's web site prior to purchase or give us a call to make sure what you are purchasing.

For more information, visit our Shipping and Return policy.

Computer Valley wants to provide you with the best and fastest possible service. We try to ship in stock orders placed before 2:00pm EST the same day. For in stock orders placed after 2:00pm EST they are usually shipped the next business day. However there are always exceptions. Please contact us prior to placing your order if you need your purchase by a certain date.

We ship by UPS, FEDEX, USPS, CANADA POST , PUROLATOR and LOOMIS from the nearest locations possible based on stock in hand.

Please note: Computer Valley reserves the rights to accept and cancel any order at anytime and an email will be sent as a confirmation of the order status.

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