This easy-to-use HP Care Pack solution offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.
|Manufacturer Part Number||UK924E|
|Manufacturer Website Address||www.hp.com|
|Service Name||Care Pack|
|Service Availability||9 x 5|
|Service Details||Remote Problem Diagnosis and Support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.Repair Center Services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Service-Level Options:
HP offers two alternatives for delivering your failed unit to the HP designated repair center:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.Standard business hours coverage:
Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
|Service Duration||3 Year|
|Service Main Type||Maintenance|
|Service Sub Type||Electronic and Physical|
|Service Response Time||7 Day|
This product is shipped only within Canada and Warranty valid for Canada only.
For more information, visit our Shipping and Return policy.